Terms and Conditions

COVID-19 Adjustment of terms and conditions – Updated June 2020

In light of current circumstances our terms have been amended with regards to cancellations and rescheduling.

Rescheduling If your charter date falls with active government limitations you can postpone the charter to a new date within 12 months of original cruise date, subject to availability, at no additional charge. 

Rescheduling the charter date needs to be provided in writing more than 14 days prior to the original charter date. Any date changes within 14 days of cruise date you will be charged for any food, drink and unrecoverable staffing costs.  

Cancellations – If the boat owner has to cancel your charter due to Government restrictions then you will receive a full refund via the method of payment, minus credit card fees if applicable.

If the boat owner has to operate with a reduced guest capacity for your charter due to Government restrictions AND this results in at least 25% of your guests not being able to attend, then you will receive a full refund. Note the guest count will be based on the initial number of guests stated in your booking form.   

Important – Any confirmation of a cancellation or a reduction in capacity will be made by the boat owner at least 14 days before the charter and this decision must be aligned with the Government policy at that time.

There is no requirement of the boat owner to give more than 14 days notice.   

In the unlikely event that the Government policy changes within that final 14 day period resulting in the boat owner having to cancel the charter, then you will receive a refund minus any food, drink and unrecoverable staffing costs.  

Should you wish to cancel your charter, with no known government restrictions in place our standard cancelation policy is enforced.

Hens Party Package terms

These apply to bookings on Silver Spirit and Free Spirt only, whole boat hire terms are below.

1. Definitions 

In this agreement, the following terms have the following corresponding meaning:
Agent means the agent through which the Charter was booked. 

Charter means the cruise for which the Charterer is paying and the Operator is providing.
Charterer means the client who is paying for the Charter. 

Charterer’s Group means all the passengers who will take part in the Charter.
Master means the duly qualified person in charge of the Vessel. 

Operator means the owner or operator of the Vessel as specified in the Schedule.
Vessel means the Operator’s vessel or vessels specified in the Schedule. 

2. Quotations 

Quotes are valid for 14 days only. 

3. Right of refusal 

The Agent reserves the right to refuse bookings which contravene these Terms and Conditions. The Charterer must provide all necessary details to the Agent about the charter and the charterer’s group. 

4. Tentative Bookings 

Tentative reservations will be held in good faith for up to 1 week pending payment of a deposit, or until another party wants to book the same vessel, whichever is sooner. The booking is not secured until a deposit has been received. 

5. Confirmation of Booking 

A Charter will be confirmed on receipt of the deposit specified in the quotation and signed acceptance of these Terms and Conditions. All bookings made within 14 days of Charter date require payment in full at the time of booking. 

6. Deposit 

  • A non refundable deposit of $200 confirms your cruise date/time if booking more than 60 days in advance.
  • 60 days prior to your cruise date a further $500 deposit is required.
  • If booking within 60 days of your cruise date a $700 deposit is required.
  • 14 days prior to your cruise date the remaining balance is due along with confirmed guest numbers is due.

7. Final Payment 

Final guest numbers and final payment is required 14 days prior to the Charter unless otherwise agreed. The final guest numbers specified by the Charterer at least 14 days prior to the Charter will be deemed the minimum number of guests for catering charges. After this time the guest numbers may increase if agreed by the Agent/Operator, however they cannot decrease. Any additional passengers on the day are charged accordingly. 

8. Methods of payment 

EFT or credit card, Visa, MasterCard or Amex.

9. Cancellations

  • If canceled more than 60 days prior to your cruise your $200 deposit is forfeited
  • If canceled less than 60 days but more than 30 days your $500 deposit will be refunded only if the cruise date is rebooked by another group, your $200 deposit is non refundable..
  • If cancelled within 29 days of charter date the $700 deposit is non refundable.
  • Reduction of guest numbers 14 days prior to your cruise are not permitted.

10. Additional charges 

Any additional charges on the day of service are to be immediately charged to the credit card provided by the client. This includes but is not limited to extensions of Charter, additional guests, additional services, pay-on- consumption beverages, waiting time for embarking and disembarking at wharves, water taxis and any other additional charges notified by the Operator. 

11. Responsible service of alcohol 

The Operator is bound by the NSW Liquor Act and must abide by the guidelines for the Responsible Service of Alcohol. The Operator must refuse service of alcohol to both intoxicated persons and guests under the age of 18. The Operator may refuse service of alcohol to any individual in the Operator’s absolute discretion at any time. Intoxicated guests will not be permitted to board. The Vessel has the right not to serve shots or doubles under any circumstances. 

Whenever alcohol is served on a Vessel, substantial food must also be provided to satisfy the RSA obligations. All our per person packages on Silver Spirit and Free Spirit provide a substantial quantity of food. Guests are not permitted to carry liquor from the Vessel on disembarkation. 

Indecent behaviour on a charter vessel is prohibited under the NSW Liquor Act and your charter will be terminated in the event of unacceptable behaviour as determined by the crew, and if such circumstances occur there will be no refunds. 

Unruly, drunken, illegal or dangerous behaviour may, at the sole discretion of the skipper, result in the immediate ejection of any and all passengers at the nearest permissible wharf area with no refund.

12. Bond 

The Charterer is required to pay a security bond as specified in the quotation. The security bond may be applied by the Operator to cover additional costs including but not limited to damage to the vessel, its equipment and fittings, additional services, excessive cleaning charges and any other costs attributable to the Charterer’s Group. The security bond or the balance thereof will be refunded 7 days after the Charter. 

13. Substitute Vessel 

In the event of a mechanical problem to the booked vessel, the Agent reserves the right to provide another vessel of similar style and capacity in order for the Charter to be completed. 

14. Weather Conditions 

All Charters will proceed regardless of weather conditions unless deemed unsafe by the Master on the day. 

15. Charter Course 

The course to be undertaken during the Charter may be agreed in advance with the Operator or with the Master on the occasion of the Charter. The Charterer acknowledges that the Master has the sole discretion at all times to take whatever action is necessary to protect and maintain the safety, welfare and good order of the vessel, its passengers and crew with regard to the weather conditions and other activity on the Harbour. 

16. Embarkation and Disembarkation 

The Vessel will dock at the times stated on the booking confirmation. All guests have 15 minutes to board and 15 minutes to disembark from the times stated in the booking confirmation. 

17. Responsibility of the Charterer: 

The Charterer is at all times responsible for the conduct of the Charterer’s group. 

18. Damage to the Vessel 

The Charterer shall be liable for any loss or damage to the Vessel or its equipment or fittings howsoever caused by the Charterer’s Group. Fair wear and tear excepted. 

19. Limit of Liability 

It is a condition of the Charter that the liability of the Operator, its servants, agents, employees and subcontractors is agreed to be limited in accordance with the Limitation of Liabilities and Maritime Claims Act 1989 (Cth) and that any claim for loss or damage must be notified in writing within 7 days from the day of the Charter and any court action, suit or proceeding must be brought within 1 year of that date. 

20. Indemnity 

The Charterer agrees to indemnify and hold harmless the Operator, the Agent, their agents and employees, from and against any and all losses, claims, actions, costs, expenses, fees, damages, fines and liabilities (including reasonable legal fees) caused by any negligent act or omission by the Charterer or members of the Charterer’s Group including: 

(i) Failure to follow any reasonable direction given by the Master or crew;
(ii) Failure to comply with any of these terms or conditions; 

(iii) Failure to comply with any warning sign;
(iv) Unreasonable or unsafe behaviour;
(v) Willful misuse of the equipment or facilities of the vessel;
(vi) Intoxication or the use of prohibited drugs. 

21. Risk warning 

There are inherent risks and dangers on board any vessel. All passengers participate in the Charter entirely at their own risk. 

22. Swimming 

Swimming is only permitted during daylight hours when the vessel is stationary and in the absolute discretion of the crew. 

23. Jurisdiction 

The laws of New South Wales govern this agreement and the parties agree to submit to the jurisdiction of the Courts of New South Wales in respect of any disputes arising between them. 

24. Acceptance 

By accepting the quotation and paying a deposit, the Charterer agrees to be bound by these Terms and Conditions. 

The Charterer acknowledges that he or she has read and understood these Terms and Conditions and has or will convey these conditions to all of the Charterer’s Group. 

Whole boat hire terms:

1. Definitions 

In this agreement, the following terms have the following corresponding meaning:
Agent means the agent through which the Charter was booked. 

Charter means the cruise for which the Charterer is paying and the Operator is providing.
Charterer means the client who is paying for the Charter. 

Charterer’s Group means all the passengers who will take part in the Charter.
Master means the duly qualified person in charge of the Vessel. 

Operator means the owner or operator of the Vessel as specified in the Schedule.
Vessel means the Operator’s vessel or vessels specified in the Schedule. 

2. Quotations 

Quotes are valid for 14 days only. 

3. Right of refusal 

The Agent reserves the right to refuse bookings which contravene these Terms and Conditions. The Charterer must provide all necessary details to the Agent about the charter and the charterer’s group. 

4. Tentative Bookings 

Tentative reservations will be held in good faith for up to 1 week pending payment of a deposit, or until another party wants to book the same vessel, whichever is sooner. The booking is not secured until a deposit has been received. 

5. Confirmation of Booking 

A Charter will be confirmed on receipt of the deposit specified in the quotation and signed acceptance of these Terms and Conditions. All bookings made within 14 days of Charter date require payment in full at the time of booking. 

6. Deposit 

The deposit payable will be 50% of the boat charter fee unless otherwise specified in the quotation. 

7. Final Payment 

Final guest numbers and final payment is required 14 days prior to the Charter unless otherwise agreed. The final guest numbers specified by the Charterer at least 14 days prior to the Charter will be deemed the minimum number of guests for catering charges. After this time the guest numbers may increase if agreed by the Agent/Operator, however they cannot decrease. Any additional passengers on the day are charged accordingly. 

8. Methods of payment 

EFT or credit card. Credit card surcharges may apply. 

9. Cancellations
More than 60 days prior
: Deposit will be refunded less a $100 management fee if another booking is secured for the same date and time for the same value. If another booking is not secured, the deposit is not refundable. 

Between 60 – 28 days prior: Deposit is non refundable 

Cancellations made 28 – 14 days prior: Total monies paid are not refundable.
Consideration will be given to food, staff and boat costs incurred due to cancellation. 

Cancellations made less than 14 days prior: Full payment is non refundable 

10. Additional charges 

Any additional charges on the day of service are to be immediately charged to the credit card provided by the client. This includes but is not limited to extensions of Charter, additional guests, additional services, pay-on- consumption beverages, waiting time for embarking and disembarking at wharves, water taxis and any other additional charges notified by the Operator. 

11. Responsible service of alcohol 

The Operator is bound by the NSW Liquor Act and must abide by the guidelines for the Responsible Service of Alcohol. The Operator must refuse service of alcohol to both intoxicated persons and guests under the age of 18. The Operator may refuse service of alcohol to any individual in the Operator’s absolute discretion at any time. Intoxicated guests will not be permitted to board. The Vessel has the right not to serve shots or doubles under any circumstances. 

Whenever alcohol is served on a Vessel, substantial food must also be provided to satisfy the RSA obligations. Light snacks such as chips and nuts are not considered to be substantial food. The Operator has the right to refuse passengers boarding if sufficient food is not provided. Guests are not permitted to carry liquor from the Vessel on disembarkation. 

Indecent behaviour on a charter vessel is prohibited under the NSW Liquor Act and your charter will be terminated in the event of unacceptable behaviour as determined by the crew, and if such circumstances occur there will be no refunds. 

12. Bond 

The Charterer is required to pay a security bond as specified in the quotation. The security bond may be applied by the Operator to cover additional costs including but not limited to damage to the vessel, its equipment and fittings, additional services, excessive cleaning charges and any other costs attributable to the Charterer’s Group. The security bond or the balance thereof will be refunded 7 days after the Charter. 

13. Substitute Vessel 

In the event of a mechanical problem to the booked vessel, the Agent reserves the right to provide another vessel of similar style and capacity in order for the Charter to be completed. 

14. Weather Conditions 

All Charters will proceed regardless of weather conditions unless deemed unsafe by the Master on the day. 

15. Charter Course 

The course to be undertaken during the Charter may be agreed in advance with the Operator or with the Master on the occasion of the Charter. The Charterer acknowledges that the Master has the sole discretion at all times to take whatever action is necessary to protect and maintain the safety, welfare and good order of the vessel, its passengers and crew with regard to the weather conditions and other activity on the Harbour. 

16. Embarkation and Disembarkation 

The Vessel will dock at the times stated on the booking confirmation. All guests have 15 minutes to board and 15 minutes to disembark from the times stated in the booking confirmation. 

17. Responsibility of the Charterer: 

The Charterer is at all times responsible for the conduct of the Charterer’s group. 

18. Damage to the Vessel 

The Charterer shall be liable for any loss or damage to the Vessel or its equipment or fittings howsoever caused by the Charterer’s Group. Fair wear and tear excepted. 

19. Limit of Liability 

It is a condition of the Charter that the liability of the Operator, its servants, agents, employees and subcontractors is agreed to be limited in accordance with the Limitation of Liabilities and Maritime Claims Act 1989 (Cth) and that any claim for loss or damage must be notified in writing within 7 days from the day of the Charter and any court action, suit or proceeding must be brought within 1 year of that date. 

20. Indemnity 

The Charterer agrees to indemnify and hold harmless the Operator, the Agent, their agents and employees, from and against any and all losses, claims, actions, costs, expenses, fees, damages, fines and liabilities (including reasonable legal fees) caused by any negligent act or omission by the Charterer or members of the Charterer’s Group including: 

(i) Failure to follow any reasonable direction given by the Master or crew;
(ii) Failure to comply with any of these terms or conditions; 

(iii) Failure to comply with any warning sign;
(iv) Unreasonable or unsafe behaviour;
(v) Willful misuse of the equipment or facilities of the vessel;
(vi) Intoxication or the use of prohibited drugs. 

21. Risk warning 

There are inherent risks and dangers on board any vessel. All passengers participate in the Charter entirely at their own risk. 

22. Swimming 

Swimming is only permitted during daylight hours when the vessel is stationary and in the absolute discretion of the crew. 

23. Jurisdiction 

The laws of New South Wales govern this agreement and the parties agree to submit to the jurisdiction of the Courts of New South Wales in respect of any disputes arising between them. 

24. Acceptance 

By accepting the quotation and paying a deposit, the Charterer agrees to be bound by these Terms and Conditions. 

The Charterer acknowledges that he or she has read and understood these Terms and Conditions and has or will convey these conditions to all of the Charterer’s Group.